Privacy policy

Last updated: November 7, 2025

Dua Wears operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Dua Wears is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment details and transaction confirmations.
  • Account information including your username, password, preferences and settings.
  • Transaction information including purchases, returns, exchanges, and browsing behavior.
  • Communications with us (customer support, messages, etc.).
  • Device information (IP address, browser, network data).
  • Usage information (interaction with our website and services).

Personal Information Sources

We may collect personal information from:

  • Directly from you
  • Automatically through cookies and similar technologies
  • Service providers acting on our behalf
  • Partners or third parties

How We Use Your Personal Information

We may use your information to:

  • Provide and improve our services
  • Process orders, payments, returns, and exchanges
  • Personalize your shopping experience
  • Send marketing and promotional messages
  • Prevent fraud and ensure security
  • Communicate with you
  • Comply with legal obligations

How We Disclose Personal Information

We may share your information:

  • With Shopify and service providers
  • With marketing and business partners
  • When required by law
  • During business transactions (e.g., merger)
  • With your consent

Relationship with Shopify

Our store is hosted on Shopify, which may process your data to provide and improve services. Your information may be transferred internationally. You can review Shopify’s Privacy Policy here: https://privacy.shopify.com/en

Third Party Links

We are not responsible for the privacy practices of third-party websites linked on our platform.

Children’s Data

Our services are not intended for children, and we do not knowingly collect their personal data.

Security and Retention

We implement security measures, but cannot guarantee complete protection. Data is retained as necessary for legal and operational purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access your data
  • Delete your data
  • Correct inaccurate data
  • Request data transfer
  • Opt-out of marketing communications

Complaints

You may contact us regarding complaints or concerns about your data.

International Transfers

Your data may be stored or processed outside your country with appropriate safeguards.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page.

Contact

If you have any questions or want to exercise your rights, contact us: